How do I return my products?

You can return your products in three easy ways.

Request a return online

1. Go to Order History in My Account, select the products you want to return and place a return request.
2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
3. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 2-7 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Credit Note.

Return to Store

1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre or combined Home Centre and Lifestyle store.
2. Hand over your return - an authorised staff member will take your package.
3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

Call for a pick-up

1. Call us at 1800-212-7500 to schedule a pick-up time and location.
2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
3. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 2-7 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Credit Note.